Terms of Use

LEVELMAX Terms of Use — Levelmax Store app These terms apply to the Levelmax Store app and to the orders you place in it. The app is run by Level Flow Pty Ltd (ABN 75 680 434 128), trading as LEVELMAX (“LEVELMAX”, “we”, “us”). By creating an account or placing an order you agree to these terms, for yourself and for any business you order for. Our Refund Policy is part of these terms. 1. Who can use the app • The app is for trade customers in Australia: flooring installers, builders and other businesses that use LEVELMAX products. • You must be at least 18. If you order for a business, you confirm that you are authorised to order and pay for it. • To open an account you confirm your email address and an Australian mobile number. 2. Your account • Keep your password secret and don’t share your login. Orders placed from your account are your orders. • Keep your details correct. Your name, business name and ABN (if you give one) are printed on your tax invoices; change them in Account → Business details before you order. • If you think someone else has used your account, change your password straight away and email info@levelmax.com.au. 3. Prices • Prices are in Australian dollars and include GST. • Prices and stock are shown for the pickup warehouse you choose. They can change at any time; the price that applies to your order is the price shown when you place it. • We may limit the quantity of a product in one order. • If a price or description is obviously wrong, we may cancel the order and refund you in full. 4. Ordering and payment • You pay in the app when you order, by card, Apple Pay or Google Pay. There is no card surcharge. Payments are processed by Stripe; we don’t see or store your card number. • When you go to pay, we hold the items for you for 15 minutes. If the payment isn’t completed in that time, the order lapses and the items are released. • Your order is confirmed when your payment succeeds. The app then shows your pickup code and we email you a tax invoice. • If a payment goes through after the 15 minutes have passed, we supply the order if the items are still in stock. If they aren’t, or if you had already cancelled the order, we refund you in full. • We may decline or cancel an order, with a full refund, if we can’t supply it or if we reasonably suspect fraud or misuse of the app. 5. Collecting your order • Orders are for pickup only. We don’t deliver. • You choose the pickup warehouse and a pickup date when you order. Orders paid before the warehouse’s cut-off time can be collected from the next business day; the app shows the cut-off time, the available dates and the pickup hours, all in the warehouse’s local time. • At the counter, show your pickup code and give the name on the order. Anyone who has the code and the name can collect the order, so share them only with someone you want to collect it for you. • Our pickup warehouses are operated for us by third-party logistics providers. Follow the directions and site safety rules of the warehouse staff. • Bring a vehicle that can safely and legally carry your order, and secure the load yourself. A pallet of ProFlow weighs about 1.3 tonnes. The warehouse may refuse to load a vehicle it considers unsafe or unsuitable; you can then change your pickup date in the app. • Check your order when you collect it. The goods become yours, and are at your risk, when they are handed over. • If the warehouse can’t hand over everything you paid for, we refund the missing items. • If a warehouse has to close unexpectedly (for example, because of weather or a safety incident), we will tell you and you can move your pickup date at no cost or cancel for a full refund. 6. Changing or cancelling an order You can change your pickup date or cancel an order in the app. Our Refund Policy sets out when a cancellation is free, when a handling fee applies, and what happens to orders that aren’t collected. 7. Products • These are professional products. Read and follow the product’s label, technical data sheet and safety data sheet. You are responsible for deciding whether a product suits your job, and for storing, preparing and applying it correctly. • Product names, images and pack sizes in the app are for identification. • Products shown in the app may change or become unavailable. 8. If something is wrong with the goods If goods are damaged, faulty or not what you ordered, email info@levelmax.com.au as soon as you can with your order number, photos and the batch number on the pack. We will put it right as our Refund Policy and the Australian Consumer Law require. 9. Using the app properly You must not: • give anyone else access to your login, or open accounts with false details; • try to see other customers’ information or get around the app’s security; • interfere with, overload, copy, scrape or reverse engineer the app, except as the law allows; • use a payment method you aren’t authorised to use, or send unlawful, offensive or misleading content through the app. We may suspend or close an account if these terms are broken, or to protect the app, our warehouses or other customers. We will tell you when we do, unless we can’t for legal or security reasons. Orders you have paid for are then supplied or refunded. 10. Messages from us We send verification codes by email and SMS, and order updates (order confirmed, pickup reminders, changes, refunds) by email and in the app. If you allow notifications on your device, we also send them as push notifications. These messages are part of the service. 11. The app • The app, the LEVELMAX name and logo, and the product content belong to LEVELMAX or its licensors. You may use the app only to order from LEVELMAX. • Your use of the app is also subject to the terms of the store you downloaded it from (Apple App Store or Google Play). • We work to keep the app available and accurate, but it may sometimes be unavailable or contain errors, for example during maintenance or a problem with our systems or suppliers. • We may update the app and change its features. You may need to install an update to keep using it. 12. Liability • Nothing in these terms excludes, restricts or modifies any right, remedy or guarantee you have under the Australian Consumer Law or other laws that can’t lawfully be excluded. • Where the Australian Consumer Law applies and lets us limit our liability for goods that are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so. • Subject to that, and to the extent the law allows, LEVELMAX is not liable for any indirect or consequential loss (including lost profit, lost revenue or delays to your projects) arising from the goods, from using the app or from being unable to use it. 13. Closing your account • You can stop using the app at any time and delete your account in the app (Account → Delete account). Orders you still have to collect must be collected or cancelled first. • The account closes straight away and your personal details are deleted 30 days later. Tax invoices and order records are kept for as long as the law requires. How it works: store.levelmax.com.au/account-deletion. 14. Changes to these terms We may update these terms. The app shows the new version and asks you to accept it before you place another order. The terms that apply to an order are the ones in force when you placed it. 15. Privacy Our Privacy Policy, in the app and at store.levelmax.com.au/privacy, explains how we handle personal information. 16. Governing law These terms are governed by the laws of New South Wales, Australia. Courts in New South Wales have non-exclusive jurisdiction. 17. Contact LEVELMAX (Level Flow Pty Ltd, ABN 75 680 434 128), Unit L / 61-65 Roberts Rd, Greenacre NSW 2190. Email info@levelmax.com.au.